Enhance your customers’ vehicle ownership experience
Improve customer experience over the lifetime of the vehicle with customized AI Technicians that simplify vehicle maintenance, diagnostics and repair.
Simplify vehicle ownership and improve customer satisfaction
Enhance customer satisfaction with AI Technician’s proactive and precise diagnostics recommendations, reducing guesswork and frustration. Simplified maintenance boosts confidence, fostering long-term loyalty.
Boost after-sales
parts and services revenue
Improve after-sales service efficiency by accelerating troubleshooting and diagnosis with upfront fault incident data, optimizing repairs and reducing wait times—driving customers to service centers and capturing more after-sales revenue.
Continuously improve vehicle and after-sales service quality
Capture fleet-wide diagnostics incidents, patterns and corrective actions continuously and in real time to avoid widespread faults and potential recalls. Improve after-sales maintenance and repair services, and achieve ongoing vehicle quality improvements.
AI Technician Builder Solution overview
AI Technician Builder, a no-code platform, empowers OEMs to create vehicle-specific AI Technicians that assist owners, technicians, and engineers in swiftly diagnosing and resolving issues. The Builder allows OEMs to very easily create vehicle, model and trim specific AI Technician applications suited for multiple personas and user scenarios.
Builder utilizes Sonatus Collector AI to gather real-time vehicle data along with Sonatus Automator AI to perform further diagnostic scans, and fuses it with frontier large language models (LLM) and Retrieval-Augmented Generation (RAG) to incorporate OEM’s proprietary knowledge resources, such as owner and factory service manuals. It uses the combined dataset to troubleshoot and recommend actions that are uniquely applicable to the fault incident.
Features and capabilities
AI Technician Builder allows OEMs to create vehicle, model and trim specific AI Technicians without any code development, delivering the following features and capabilities for three distinct types of users.
Vehicle Owner
- Enables intuitive end-user facing chatbots for mobile apps and voice assistance
- Supports multi-modal input and output – voice, image and video
- Recommends actions precisely targeted for the owner’s vehicle and fault
- Automatically collects relevant vehicle data and shares with service technicians
- Captures multiple data types – DTC codes, logs, sensor data and environmental conditions
- Recommends actions based on a combination of vehicle data and OEM resources
- Provides flexible APIs to support diverse user applications and interfaces
Service Technician
- Provides full context of diagnostic fault with pre-captured data
- Reduces the need to reproduce faults, saving considerable time
- Optimizes service scheduling and parts ordering
- Reduces time-to-repair and customer wait times
- Helps in accelerating the time to get new technicians trained
Diagnostics Engineer
- Captures fleet-wide service interactions to identify broader patterns
- Aids in proactive diagnosis and resolution of widespread issues
- Reduces escalations from the field by providing self-service capabilities
- Allows for ongoing vehicle quality improvements with real-world observations
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